DIRECT HIRE
Pay: $27-$28/hr
Schedule: Onsite, M-F – 8am-5pm
Must have a degree
SUMMARY
Under limited supervision, this position manages relationships with assigned clients, serving as their main or backup contact, ensuring customer satisfaction, addressing any issues or concerns, and communicating client needs to the operations and development teams. This includes managing daily tasks using online tools, collaborating with operations teams in production areas, and directly communicating with clients through emails, letters, and verbal conversations. Additional responsibilities will include translating client project specifications into instructions for application developers as well as print and mail production departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The number of accounts assigned depends on the daily involvement and planning for jobs, the demands of the client and the complexity/number of applications. This includes but is not limited to:
- Reviewing and monitoring incoming files received and ensuring they are processed to meet client SLA’s.
- Monitoring production job flow, managing exceptions and communicating production issues timely and accurately.
- Monitoring pre-paid postage account balances for assigned client accounts.
- Creating client reports and other client-related documents.
- Maintaining a Statement of Work or documentation detailing technical aspects of every application, including the applications program aspects, data files, print and mailing specifications.
- Monitoring inventory, including preparing documentation for stock purchases and submitting orders to the Print Buyer using WorkFront.
- Assisting clients in understanding basic technicalities of print and mailing specifications and tools/solutions
- Working with Operations management on trouble-shooting basic technical issues
- Ensuring that the assigned back-up Client Services personnel for each assigned account is trained and up-to-speed
- Attending client visits with Business Development or Management
- Ensuring invoicing accuracy:
- Ensuring accurate client billing by verifying production reports, and other ancillary reports for all services are provided to accounting in a timely manner
- Reviewing client contracts and creating/maintaining accurate price sheets
- Reviewing and approving invoices for accuracy based on production counts and established price sheets
- Manage new or current client conversions and ongoing projects:
- Setting up new applications, including determining workflow and postage and inventory order points.
- Collaborate with technical and production personnel, one-on-one and in group settings, to provide technical or design solutions for clients.
- Completing Application Profile Questionnaire with Client
- Creating projects and maintaining project priorities project management system
- Assisting in data mapping of client data
- Participate in quality review of development samples and coordinate approval process with Client
- Maintaining Project Issues, action items log and other reports
- Completing Development Level of Effort proposals for Clients
- Maintaining, updating, and communicating Project Plan Timeline to assigned Clients
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP