.Job Duties and Responsibilities: Deductions & Disputes:
Secure and organize deduction/dispute backup from customers via website, email, or by phone
Research and resolve all types of deductions and short pays (e.g., promotional chargebacks, damages, shortages, pricing) in accordance with established policy and authorization limits
Work with Collectors to ensure accurate adjustment codes are applied to resolved deductions.
Research, summarize, and present facts in writing and/or verbally to Collectors and sales team to dispute and collect unauthorized deductions.
Research and resolve any deduction regardless of the line of business to support team
Identify ways to improve consistency and streamline processes. Develop and maintain documentation in an orderly manner
Develop relationships to maintain and improve our internal business partnerships with all internal partners including Sales, Distribution, Accounting , and Finance. Actively participate in identifying ways to work more collaboratively
Participate in reoccurring business reviews with cross functional team ( Business unit Management, Sales, Distribution and other) to share information relating to the deduction management process
Keeps supervisor informed of activities that may require their attention
Secure and organize disputes backup from customers via website, email, or by phone
As directed review write-offs processed by automated cash application instructions to identify systemic issues (unearned cash discounts, write-offs under $25)
Research and resolve all types of disputes in accordance with established policy and authorization limits
Conduct root cause analysis and work with the customer and internal teams to reduce the flow of new deductions/disputes
Research, summarize, and present facts in writing and verbally to customers and internal sales team to dispute and collect unauthorized disputes
Process Credit Card transactions weekly.
Remote deposit checks by mail and prepare ACH draws with our bank.
Run select reports and prepare for use by all staff.
Run Deduction reports and quantify & analyze results.
Education and Experience
Minimum of High School Diploma and 2 years general accounting, credit and accounts receivable or business administration experience.
Knowledge, Skills and Abilities
Strong people skills to effectively work well with team members in all cross functional departments.
Ability to research, summarize, and present facts in writing and verbally to internal teams and customers.
Ability to demonstrate strong customer service skills when dealing with Customers, Field Sales, as well as brokers
Basic knowledge of general accounting concepts and practices with concentrated knowledge in Accounts Receivable
Ability to demonstrate attention to detail and accuracy
Ability to reason, think logically, and analyze problems proactively
Ability to work in a variety of information systems, databases, and customer web-based systems to perform research.
