Mon- Fri 8-5pm Temp to Perm $21.62 Per hour
The Client Engagement Coordinator is the first person clients, providers and funders interact with upon
contacting the agency. The person holding this position should be courteous, friendly, professional and
respectful in order to provide a welcoming atmosphere in the office environment. General responsibilities
include answering telephones; providing service and resource information; completing referral/program
eligibility forms for those requesting assistance; making appropriate referrals for those who are determined
ineligible to receive our services, and performing clerical work.
Essential Functions, Duties and Responsibilities
• Open administrative offices and provide support for the management of the office environment
• Maintain a safe, clean, and welcoming reception area
• Operate telephone console system by answering, screening and directing incoming calls
• Retrieve, sort and distribute incoming mail and manage outgoing mail
• Complete referral/eligibility form(s) for all those seeking assistance
• Make appropriate referrals for those who are ineligible for services
• Review and process incoming applications for housing related financial assistance/ may assist with
screening applications to determine preliminary eligibility for homeless prevention programs. Obtain all
required documents need to complete application process, submit to case managers.
• Assist with collection of occupancy fees
• Enter data into the Homeless Management Information System (HMIS)
• Perform accurate and timely record-keeping tasks
• Oversee activities related to emergency food pantry located at Davis Office
• Provide administrative support for Senior Staff
• Perform all other clerical tasks and duties as assigned
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