Healthcare Case Manager
- Pay: $25-32/hr
- Hours: Full Time
- Shifts: Monday-Friday 9:00am-5:30pm
- Type: Contract to Hire
- Location: Jackson Heights, NY
Job Description:
- Provide proactive primary case management for the Primary Care Clinic including intake, comprehensive assessment/reassessment, and individualized care plan development to ensure access to medical care and other services including communication with multidisciplinary care team at regular intervals to ensure patients have positive health outcomes.
- Work closely with the multidisciplinary care team, patient’s families/social support, and other services providers with interdisciplinary approaches at regular intervals to ensure patients have positive health outcomes conducting monitoring and evaluation of progress.
- Engage patients and families in developing positive, trusting relationships to healthcare.
- Help to manage emotional distress on the part of the patient or their family in resolving crisis situation. Use discretion and judgment when determining an appropriate course of action.
- Build and maintain professional relationship with patients, as well as business type relationships with outside service providers.
- Manage conflict, promote change and growth, and facilitate self-management of all patients.
- Provides clinic-based health education in conjunction with regularly scheduled primary care visits.
- Obtain prior authorization for pharmacy and/or medical services as required by patient’s health insurance plan.
- Promote services and recruit patients specifically individual with low income and/or community of color including participate in events.
Qualifications
- Bachelor’s degree in related field (i.e., health, nursing, mental health, child and family studies, public health, or other human services fields) with 2 years of qualifying experience required. May consider bachelor’s degree in non-related field with 4 years of relevant work experience.
- Experience working with target populations strongly preferred. The target populations: children and family, individuals with Serious Mental Illness, developmental disabilities, serious substance use disorders (SUDs), LGBT and/or high risk of or living with HIV/AIDS, chronic hepatitis, LGBTQ+, Asians and Pacific Islanders, and/or immigrants.
- UAS-NY certification required within 1 months of hire.
- Fluency in Spanish or one of Asian languages preferred.
- Excellent written and verbal communication skills in English required.
- Ability to work effectively in both a collaborative as well as individual setting
- Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc.) required.
- Excellence customer service skills to assist in resolving patients and/or providers concerns.
- Ability to work flexible hours including some evenings and weekends.
- Ability to multitask and manage multiple projects in a stressful environment is strongly recommended.
.Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#toponehire