Case Manager

Published March 20th, 2024

Essential Functions, Duties and Responsibilities

  • Conduct comprehensive applicant interview and assessment process
  • Meet with individuals and families in their homes and in the community on a regular basis—multiple times a week
  • Provide crisis intervention, informal counseling support and advocacy services to promote health and safety
  • Provide close support around complex dual diagnosis related issues and behaviors
  • Assist with budgeting and credit repair needs; benefit attainment; access to healthcare; addressing court related issues; and medication monitoring; parenting education; connections to education, employment, and volunteer opportunities; referrals to mainstream services; and activities related to family, social and community reintegration
  • Schedule and accompany clients to meetings and service-related appointments
  • Teach essential living skills, social skills, and healthy coping skills
  • Develop, monitor, and implement individual service plans (ISP)
  • Ensure housing lease compliance and maintenance of health and safety standards
  • Organize and maintain accurate and up-to-date paperwork, including client files and program reports
  • Enter comprehensive individual meeting notes and assessments into online database systems (HMIS)
  • Organize curriculum for and facilitate peer support group(s)
  • Serve as liaison to landlords, property management companies and other housing agencies
  • Assist clients in maintaining apartments to meet housing quality standards by addressing sanitary and maintenance issues
  • Assist with client housing relocation on an as needed basis
  • Serve as intermediary and coordinator within each client’s network of service providers
  • Perform outreach to community partners to promote the program and recruit applicants
  • Cultivate positive working relationships with human service and government agencies
  • Attend individual supervision, staff meetings, and community-based meetings
  • Perform supervised urine drug screening for clients on a consistent basis
  • Provide limited after hours on-call phone availability
  • Demonstrate strong and clear communication both written and verbal
  • Abide by handbook rules, policies and code of conduct
  • Perform other related duties as assigned

Education, Abilities, Competencies and Experience Required

  • High school diploma
  • Car and valid driver’s license required On Perm Side 
  • Minimum one year relevant experience with homeless, mental health, and substance abuse services and resources
  • Proficient computer and technology skills including, Microsoft Word and Excel and other web-based applications
  • Flexible, reliable, motivated and possess positive attitude
  • Excellent time management skills and able to meet deadlines
  • Organized, able to multi-task and follow-through with tasks to completion
  • Work well independently and as part of a team environment
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