Essential Functions, Duties and Responsibilities
- Conduct comprehensive applicant interview and assessment process
- Meet with individuals and families in their homes and in the community on a regular basis—multiple times a week
- Provide crisis intervention, informal counseling support and advocacy services to promote health and safety
- Provide close support around complex dual diagnosis related issues and behaviors
- Assist with budgeting and credit repair needs; benefit attainment; access to healthcare; addressing court related issues; and medication monitoring; parenting education; connections to education, employment, and volunteer opportunities; referrals to mainstream services; and activities related to family, social and community reintegration
- Schedule and accompany clients to meetings and service-related appointments
- Teach essential living skills, social skills, and healthy coping skills
- Develop, monitor, and implement individual service plans (ISP)
- Ensure housing lease compliance and maintenance of health and safety standards
- Organize and maintain accurate and up-to-date paperwork, including client files and program reports
- Enter comprehensive individual meeting notes and assessments into online database systems (HMIS)
- Organize curriculum for and facilitate peer support group(s)
- Serve as liaison to landlords, property management companies and other housing agencies
- Assist clients in maintaining apartments to meet housing quality standards by addressing sanitary and maintenance issues
- Assist with client housing relocation on an as needed basis
- Serve as intermediary and coordinator within each client’s network of service providers
- Perform outreach to community partners to promote the program and recruit applicants
- Cultivate positive working relationships with human service and government agencies
- Attend individual supervision, staff meetings, and community-based meetings
- Perform supervised urine drug screening for clients on a consistent basis
- Provide limited after hours on-call phone availability
- Demonstrate strong and clear communication both written and verbal
- Abide by handbook rules, policies and code of conduct
- Perform other related duties as assigned
Education, Abilities, Competencies and Experience Required
- High school diploma
- Car and valid driver’s license required On Perm Side
- Minimum one year relevant experience with homeless, mental health, and substance abuse services and resources
- Proficient computer and technology skills including, Microsoft Word and Excel and other web-based applications
- Flexible, reliable, motivated and possess positive attitude
- Excellent time management skills and able to meet deadlines
- Organized, able to multi-task and follow-through with tasks to completion
- Work well independently and as part of a team environment