New Case manger role (No Car Needed)
Essential Functions, Duties and Responsibilities
? Conduct comprehensive applicant interview and assessment process
? Meet with individuals and families at the office on a regular basis- home visits may be required on an as
needed basis
? Provide crisis intervention and support to clients
? Develop, monitor and implement individual service plans (ISP) for clients throughout course of working
together
? Complete all funding source paperwork and maintain accurate and updated client files (digital and
physical files)
? Refer and assist with access to mainstream resources and benefits to address unmet needs (including
public benefits, shelter, healthcare, health insurance, recovery programs, mental health supports, legal
services, employment/education services, childcare, budgeting resources, parenting classes, credit
counseling, etc.)
? Work with clients throughout the case management process by providing information, support, and
advocacy while tracking their progress toward their goals
? Assist with budgeting and credit repair needs; benefit attainment; access to healthcare; addressing court
related issues; and medication monitoring; parenting education; connections to education, employment,
and volunteer opportunities; referrals to mainstream services; and activities related to family, social and
community reintegration
? Ensure housing lease compliance and liaise with landlords as necessary to maintain positive
relationships
? Enter comprehensive individual meeting notes, assessments and collateral contacts into online database
system (HMIS)
? Assist with client housing search and relocation
? Attend individual supervision, staff meetings, and community-based meetings
? Perform other duties to ensure overall smooth operation of all agency programs
? Obtain all required verifications and other related documentation to complete application process
? Screen applications to determine preliminary eligibility for individual funding sources
? Meet in person with applicants to collect required information to determine eligibility
? Prepare application files in compliance with funding requirements for supervisor review
? Send out letters informing applicants of their application status
Education, Abilities, Competencies and Experience Required
? Fluent in Spanish or Portuguese required
? Ability to communicate effectively—orally and in writing
? Demonstrated ability to cultivate and maintain positive working relationships
? Working knowledge of resources and services available to the homeless
? Excellent organizational skills and detail oriented
? Ability to manage multiple tasks and adhere to strict deadlines
? Excellent time management skills
? Skilled in Word, Excel and other web-based applications (Google Applications)
? Ability to take initiative, follow-through consistently and work independently
? Proven ability to function as a strong advocate for clients
? Proficient computer skills with email, data entry, word processing and spreadsheets
? Highly