Clinical Coordinator
Direct Hire
Onsite: Brookline MA
Hybrid – 1st 90 day must be onsite. After 90 days – 2 days onsite, 3 days remote.
Schedule: Monday – Friday (8 hour shifts between 7:30am-5:00pm)
- Has a rotating on-call weekend coverage piece
- candidate will be paid for 4hr as an on-call rate – not same as regular hourly. Will be paid if they have to go onsite
Salary: $45k – $58k
Responsibilities
Clinic Coordinator I:
Appointment Scheduling:
- Accurately schedules complex appointment sets across disciplines for patients in accordance with scheduling guidelines
- Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
- Monitoring the scheduling mailboxes
- Schedules complex procedures
- Maintains confidentiality of Protected Health Information (PHI)
- Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
- Participates in training new team members as requested
Patient Experience:
- Delivers outstanding customer service to internal and external customers
- Timely, accurately and curiously responds to the needs of internal and external customers
- Ability to deescalate patient grievances, maintain customer service standards, and involve floor leadership as necessary
Communication and Collaboration:
- Demonstrates ability to effectively communicate across leadership levels and with varying audiences
- Synthesizes and communicates complex information in patient friendly terms
- Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders
- Works effectively as a member of the team and across functional teams
- Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
Information Technology:
- Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
- Actively engaged in system upgrades and effected operational changes
- Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads
Qualifications
Bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Excellent verbal and written communication skills
- Working knowledge of computers and technology
- Excellent customer service
- Ability to function as an integral member of the team
- Strong organizational skills with the ability to multi-task
- Strong problem solving and critical thinking skills
- Demonstrated flexibility and ability to take on additional responsibilities as situations require
- Ability to adapt to ever-changing environment