The Collections Specialist- In Watertown $28-$30hr if they have strong experience
Essential Functions:
Ability to take notes; update account status and customer information
Meet or exceed monthly performance goals, deadlines and objectives
Adhere to consumer protection laws and FHC’s standard practices and policies
Research and identify issues attributing to account delinquency and resolve them by working with the customer
Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Review and monitor assigned accounts and all applicable collection reports
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
Establish and maintain cooperative working relationships
Requirements:
Knowledge of Billing and Collections Procedures
Possesses excellent verbal, negotiation, customer service and communication skills
Well organized, Results driven, and able to work in a high volume and fast-paced office environment
Strong attention to detail
Ability to resolve challenging situations calmly and professionally
Capability to work independently and to adapt to a fast-changing environment
Preferred Skills:
Familiar with Sedona Office
Accounts Receivable knowledge
Physical Demands:
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
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