Collections Specialist
Location:
Watertown, MA
Hours:
- Fulltime Hours
- 8:00am – 5:00pm
Position Requirements
- Knowledge of Billing and Collections Procedures
- Possesses excellent verbal, negotiation, customer service and communication skills
- Well organized, Results driven, and able to work in a high volume and fast-paced office environment
- Strong attention to detail
- Ability to resolve challenging situations calmly and professionally
- Capability to work independently and to adapt to a fast-changing environment
Position Duties
- Ability to take notes; update account status and customer information
- Meet or exceed monthly performance goals, deadlines and objectives
- Adhere to consumer protection laws and FHC’s standard practices and policies
- Research and identify issues attributing to account delinquency and resolve them by working with the customer
- Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Review and monitor assigned accounts and all applicable collection reports
- Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
- Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
- Establish and maintain cooperative working relationships
Pay Rate:
- $25 – 28/ Hour
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP