Collections Specialist
Hybrid Schedule
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for collection and resolution of overdue invoices?
- Make daily collections calls to identified accounts?
- Answer calls from customers in a responsive, timely, accurate manner
- Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
- Generate aging reports and identify customers past due, provide commentary on past due balances for management review?
- Maintain and deliver high customer service standards when interacting with internal sales organization and customers?
- Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering?
- Prepare billing adjustments, request refund checks, and follow-up disputes?
- Collaborate with Sales and Contracts to resolve credit issues?
- Monitor payments and follow up in a timely manner?
- Maintain initiative and a willingness to improve processes with an emphasis on customer service?
- Serve as backup for the Billing and Collections Administrator, preparing and send invoices and statements as needed.?
- Serve as backup for the Customer Satisfaction Specialist, answering customer calls, identifying issues, resolving customer issues, escalating to management for assistance with resolution.
MINIMUM QUALIFICATIONS
- Previous experience in a similar role preferred.
- Good numeracy skills.
- Strong pro-active communicator with the ability to influence others.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
- Excellent written and verbal communication skills.
- Good computer skills (MS Office applications)