RESPONSIBILITIES
Responsible for collection and resolution of overdue invoices
Make daily collections calls to identified accounts
Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
Generate ageing reports and identify customers past due, provide commentary on past due balances for management review
Maintain and deliver high customer service standards when interacting with internal sales organization and customers
Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering
Prepare billing adjustments, request refund checks, and follow-up disputes
Monitor payments and follow up in a timely manner
Maintain initiative and a willingness to improve processes with an emphasis on customer service
QUALIFICATIONS
• Previous B2B collections experience
• Good numeracy skills.
• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.
• Good computer skills (MS Office applications)