Collections Specialist East Coast Remote
Essential Functions:
- Experience with high volume B2B calls to take notes; update account status and customer information
- Adhere to consumer protection laws and FHC’s standard practices and policies
- Research and identify issues attributing to account delinquency and resolve them by working with the customer
- Communicate and follow up effectively with management regarding customer accounts on a timely basis
- Review and monitor assigned accounts and all applicable collection reports
- Respond to customer inquiries, resolve discrepancies, process and review account adjustments
- Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
Requirements:
- 5+ years of Billing and B2B Collections
- Possesses excellent verbal, negotiation, customer service and communication skills
- Well organized, results driven, and able to work in a high volume and fast-paced office environment
- NetSuite or similar ERP system
- Ability to resolve challenging situations calmly and professionally
- Capability to work independently and to adapt to a fast-changing environment
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