Contract: June – December, possible extensions
Hours: 7:30am – 3:00pm
Environment: Warehouse/Office
Location: Hybrid – Boston, MA – Travel Required
Pay: $20-22/hour
Job Title: Community Investment Senior Associate
Position Summary
Offer capacity-building support to member agencies and community partners. Collaborate across the Community Investment team to identify opportunities for network input. Ensure that the company’s community investments result in equitable and diverse efforts.
Position Essential Duties and Responsibilities
- Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and internally.
- Ensure the quality of services for food insecure individuals served through the company’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
- Develop and maintain strong relationships with area partners and community stakeholders in an assigned region.
- Identify opportunities for strategic collaborations and/or partnerships in underserved communities.
- Maintain the company’s presence at community meetings by sharing pertinent updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to internal team.
- Act as an area specific expert and offer essential support to partners in an assigned region including order entry, conducting compliance visits, volunteer training, and customer service.
- Facilitate accurate and timely reporting.
- Manage agency outreach opportunities, including but not limited to third-party grant recommendations.
- Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
- Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans escalating compliance and food safety concerns to supervisor, as necessary.
- Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
- Respond to new member agency requests, evaluate agencies who are interested in the company’s membership, and make recommendations for membership.
- Assist with implementation of the Community Investment Grant processes and manage the final report process to ensure an equitable and efficient program for member agencies.
- Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities.
- Coordinate agency requests for letters of support.
- Maintain food safety certification.
Knowledge, Skills and Abilities
- Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
- Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
- Ability to multi-task and manage tight deadlines.
- Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
- Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
- Excellent verbal and written communication and customer service skills.
- Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
- Valid driver’s license and access to a reliable personal vehicle, required.
- Experience with Microsoft Office, required.
- Experience with CRM software, like Salesforce, preferred.
- Multiple languages, spoken and written, a plus.
- BA/BS preferred.
- 2+ years’ experience in customer service, community organizing or network development, required.
- Foodservice, food safety, or other directly related work experience, a plus.
Mandatory Education and Experience Physical Demands
- Lift or carry up to 25 pounds.
- Ability to site up to three hours at a time.
- Ability to work within an open air/cubicle environment.
- Ability to work independently and remotely.
- Some weekend and evening hours required.
Work Environment
- The job is performed indoors in a traditional office setting
- Events could take place in a warehouse or in an outdoor setting.
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