Overnight Customer Service Representative
Location:
Lynn, MA
Hours:
- Full time hours
- 11:00pm – 7:00am
Job Responsibilities:
- Monitors and interprets data received on signal receiving equipment
- Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
- Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service
- Work with customers, wholesalers and authorities to verify and record all events accurately
- Use procedures outlined in procedure manual
- Diagnose ordinary problems and work closely with supervisor, which could include MC/Customer equipment
- Ability to work alone as well as work with others
- Ability to handle several tasks at the same time, handles stressful situations, and be flexible
- Apply proper judgment in certain circumstances and work with the supervisor on escalating calls
- Assist in maintaining the office, which may include but is not limited to cleaning, vacuuming, organizing, etc.
- Perform, handle, and complete any additional tasks assigned by management
Pay Rate:
- $23
. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #TopOneHire