Customer Service Rep they need to have good job stability and be ok with high inbound and outbound calls. Pay $23-$24hr Mon-Fri 8-5pm Great benefits on Perm side. Backround Check required.
Responsibilities:
- Dispatch, scheduling, and managing service routes
- Handling various types of customer inquiries (phone, email, etc.)
- Creating and Scheduling Service Tickets
- Proactive Outbound service calling
- Residential and Commercial Service Contract Inspection scheduling
- Commercial Fire Inspection Scheduling
- Promoting excellence by providing a superior service experience to each customer
- Handling a high volume of calls, answering and directing inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines
Requirements:
- Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
- Excellent phone and customer relationship skills
- Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
- Working knowledge of computers and contact management/customer service tracking software
- Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
- A self-starter and results-oriented with the ability to see multiple tasks through to completion
- Demonstrates a high degree of integrity and professionalism
- Excellent written and verbal communication skills
- Organized and detail-oriented
Associated Tasks
- Handling customer requests as the need arises
- Scheduling customer requests
- Manage incoming emails
- Proactive outbound calling as needed
- Assisting technicians with any challenges that occur during the course of the day
Required Education and Experience
- High School
Physical Demands:
- No heavy lifting required
Position Type and Expected Hours of Work:
- Full time
- Monday through Friday
- 8:00am – 4:00pm or 9:00AM – 5:00PM
- 40 hours weekly
Travel:
- No travel is expected for this position
Benefits
- 100% paid health care for individuals, along with family plans
- 100% paid dental Insurance for individuals, along with family plans
- Vision Insurance
- Pet Insurance
- 401k and company match
- Vacation Packages
- Sick Time
- 100% paid short-term and long-term disability plans
- Company-paid Life insurance
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
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