Customer Service Representative

Customer Service Representative
Location:
Burlington, MA
Hours:

• Fulltime Hours
  • Monday – Friday 8:30am – 5:00pm

Position Duties

• Provide account information to customers including but not limited to account balances, histories, order status, and pricing.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate for their situation.
• Research special products within product line to meet customer needs.
• Prepare reports and correspondence as needed.
• Develop and maintain relationships with vendor contacts to ensure customer orders are kept on track.

Qualifications:

• Excellent customer service skills
• Acute attention to detail
• Strong sense of urgency when it comes to answering customer inquiries, complaints, and other requests
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines
• Ability to work independently and as a member of various teams and committees
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Strong interpersonal skills
• PC proficient, Microsoft Office skills required – especially Word and Excel

Pay Rate:

• $20

. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#TopOneHire