Customer Service Representative
- Location: Woburn, Ma
- Hours: Monday – Friday, 8-5
Qualifications:
- Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
- Excellent phone and customer relationship skills
- Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
- Working knowledge of computers and contact management/customer service tracking software
- Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
- A self-starter and results-oriented with the ability to see multiple tasks through to completion
- Demonstrates a high degree of integrity and professionalism
- Excellent written and verbal communication skills
- Organized and detail-oriented
Responsibilities:
- Dispatch, scheduling, and managing service routes
- Handling various types of customer inquiries (phone, email, etc.)
- Creating and Scheduling Service Tickets
- Proactive Outbound service calling
- Residential and Commercial Service Contract Inspection scheduling
- Commercial Fire Inspection Scheduling
- Promoting excellence by providing a superior service experience to each customer
- Handling a high volume of calls, answering and directing inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines
Pay: $23-24/hr
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP