Position: Customer Service Representative
Pay:$22
Job Type: temp to hire
Location: Westborough, Massachusetts
Schedule: M-F 9-5pm- Rotating Saturday coverage 8am-1pm (6 week rotation)
**In office, remote only with approval for appointments or snow days. Overtime available. **
– Will train!!
Job Overview:
This is a full-time on-site position as a Customer Service Representative at our Westborough office. The Customer Care Representative will be responsible for handling all aspects of customer service, responding to inquiries, resolving customer concerns, processing orders, providing product information, and maintaining a high level of customer satisfaction.
Qualifications for Customer Care Representative:
- Excellent Customer Service and Customer Satisfaction skills
- Call center or customer service experience preferred.
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Experience in handling customer inquiries and resolving issues.
- Ability to communicate effectively both verbally and in writing
- Excellent listening skills and an empathetic voice and manner
- Attention to detail
- Dedication to customer satisfaction
- Basic knowledge of computer software. Proficiency in Microsoft office.
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Experience in the sanitation or construction industry is a plus
- Reliable hard worker that doesn’t have a lot of experience.
- Bilingual is a plus but not required
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP