Customer Service Representative
- Pay: $24/hr
- Hours: Full Time
- Shifts: Monday-Friday 9am-5:30pm
- Type: Contract to Hire
- Location: East Weymouth, MA
Job duties
- Answering customer’s calls promptly and professionally with the result of striving to exceed their needs
- Assist in placing orders primarily over the phone, but also via email and fax
- Coordinate with internal departments to identify solutions and resolve customer problems to prevent recurrence.
- Record and follow up product quality issues raised by customers.
- Adhere to all customer service policies.
- Provide clear, courteous communication with customers both verbally and in writing.
- Perform additional customer service duties as assigned
- Maintain a positive, can-do attitude in all aspects of the job
Qualifications
- 1-3 years of experience in a call center or customer service role
- Effective listening, written and verbal communication skills
- Must be detail oriented and organized
- Proficiency in Microsoft Office
- College degree or equivalent job experience required
- Ability to undertake and achieve multiple tasks in a fast pace environment.
- Effective interpersonal skills to collaborate successfully in a team environment
.Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #toponehire