REQUIREMENTS:

Excellent customer service skills
Acute attention to detail
Strong sense of urgency when it comes to answering customer inquiries, complaints, and other requests
A competitive spirit and a drive to meet/exceed both company and individual goals
High School diploma or equivalent required
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Proven ability to handle multiple projects and meet deadlines
Ability to work independently and as a member of various teams and committees
Ability to effectively communicate with people at all levels and from various backgrounds.
Strong interpersonal skills
PC proficient, Microsoft Office skills required – especially Word and Excel
Strong organizational skills, good follow-up, quick to adapt to new tasks and have an exceptional work ethic
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Customer Service:

Provide account information to customers including but not limited to account balances, histories, order status, and pricing.
Provide timely resolution of customer complaints, concerns, and inquiries.
Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate for their situation.
Research special products within product line to meet customer needs.
Prepare reports and correspondence as needed.
Develop and maintain relationships with vendor contacts to ensure customer orders are kept on track.

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