Position Summary
A growing building materials manufacturer in the Bristol area is seeking a detail-oriented Customer Service Representative to support sales and operations teams. This role serves as a key point of contact for customers and internal departments, ensuring orders are processed accurately and delivered on schedule. The position requires strong organizational skills and experience working with SAP and Salesforce to manage orders, customer data, and project information.

Key Responsibilities

Serve as a primary point of contact for customers regarding orders, product information, and project updates
Process and track customer orders using SAP and maintain accurate customer and order data in Salesforce
Review purchase orders, quotes, and project documentation to ensure accuracy and alignment with product specifications
Coordinate with sales, production, shipping, and procurement teams to ensure timely order fulfillment
Monitor order status, shipping schedules, and backlogs to keep customers informed on delivery timelines
Assist the sales team with quote updates and order documentation when needed
Maintain organized records of orders, customer communications, and project documentation
Resolve customer inquiries, complaints, or order issues while maintaining a high level of professionalism
Support internal reporting and data updates within CRM and ERP systems
Ensure all information is entered accurately and in a timely manner to support production scheduling

Qualifications

2–5 years of customer service, order processing, or sales support experience
Experience working in manufacturing, construction, or building materials environments strongly preferred
Proficiency with SAP and Salesforce
Strong Microsoft Office skills (Excel, Outlook, Word)
Excellent communication and customer service skills
Highly organized with strong attention to detail
Ability to manage multiple orders and deadlines in a fast-paced environment

Work Environment

Primarily office-based within a manufacturing facility
Regular coordination with sales, warehouse, and production teams
Standard full-time schedule (Monday–Friday)

Compensation

$25–$28 per hour, depending on experience
Full-time opportunity with potential for long-term growth within the organization

Customer Service Representative

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