Customer Support Specialist

Published March 25th, 2024

Pay $20 – $ 25 /hr 
Hours 8AM-5PM 


  • Putting quotes together, processing orders, working with: vendors, invoicing, sales team logistics, purchasing teams
  • Coming from Mfg or Distribution exp
  • ERP experience
  • Assist with customers walking in / calling in, etc.
  • Quote and process orders via e-mail and telephone calls by verifying, and entering items, transferring orders to fulfillment, and informing customers of supply chain delays and expected delivery dates.
  • Collaborates with the Sales and Specialists to ensure customer satisfaction.
  • Assists Sales and Specialist team members in managing open quotes and closing before they expire.
  • Reviews customer open order reports and takes action on open items, specifically those items that may be at risk of meeting the customer’s promised delivery date.
  • Maintains ERP back-order report.
  • Helps maintain the CRM system.
  • Demonstrate and live our core values of Passion, Respect, Initiative, Dependable, and Ethical. It is our driving force and inspiration.
  • Attend/complete vendor product training.
  • Service walk-in customers.
  • Understand the technical and application aspects of key products and solutions.

  • (2) years customer service experience.
  • Must have strong Microsoft skills (Outlook, Teams, Word, and Excel) and possess the ability to perform basic computer competencies.
  • Ability to work in a team environment as well as independently.
  • Ability to resolve problems by staying objective and fair.
  • Efficiently handle workload.
  • Be thorough, accurate, and organized.
  • ERP and CRM experience desired.
  • Knowledge of electrical products is preferred.
  • Maintain positive, constructive working relationships.
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