Front Desk Coordinator

Position Summary

Greets patients as they arrive for scheduled appointments
Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered)
Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient’s insurance card, front and back and also their license
Collects patients’ co-payment and any previous balances that are due. Manages Self-pay client accounts.
Checks for insurance referral and has patient sign waiver if referral has not been obtained.
Explains financial and collection policies to new patients—provides written guidelines to each patient
Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff
Informs patients in the reception area when the physicians are running behind—offers to reschedule them
Summarized other duties include printing, cleaning, answering phones, collecting and relaying information to appropriate areas in the practice.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers or the public.
File and maintain records.
Transmit information or documents to customers, using email, mail, or fax.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Front Desk Coordinator