Front Desk Coordinator
- Pay: $20-24/hr, depending on experience
- Hours: Monday – Friday, 8 hour days between 7:00am-5:30pm (varies per day)
- Location: Waltham, MA
Position Summary
- Greets patients as they arrive for scheduled appointments
- Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered).
- Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient’s insurance card, front and back and also their license.
- Collects patients’ co-payment and any previous balances that are due. Manages Self-pay client accounts.
- Checks for insurance referral and has patient sign waiver if referral has not been obtained.
- Explains financial and collection policies to new patients—provides written guidelines to each patient.
- Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff.
- Informs patients in the reception area when the physicians are running behind—offers to reschedule them.
- Summarized other duties include printing, cleaning, answering phones, collecting and relaying information to appropriate areas in the practice.
Essential Duties and Responsibilities
- Greets patients as they arrive for scheduled appointments.
- Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered).
- Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient’s insurance card, front and back and also their license.
- Collects patients’ co-payment and any previous balances that are due. Manages Self-pay client accounts.
- Checks for insurance referral and has patient sign waiver if referral has not been obtained.
- Explains financial and collection policies to new patients—provides written guidelines to each patient.
- Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff.
- Informs patients in the reception area when the physicians are running behind—offers to reschedule them.
- Summarized other duties include printing, cleaning, answering phones, collecting and relaying information to appropriate areas in the practice.
- The essential functions include, but are not limited to the following:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, or taking messages.
- Schedule appointments and maintain and update appointment calendars.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Transmit information or documents to customers, using email, mail, or fax.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Experience typically gained with an Associate’s Degree (or other 2-year degree) and 1 year of relevant work experience.
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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