Pay: $23-25/hour
Schedule: Monday through Friday 7:30AM – 4:00PM
Requirements:
- 2+ years of Medical Admin / Medical Receptionist experience
- Dermatology experience is highly preferred
- Bright & polished professional
- Experience with NextGen/EMA
- Positive, welcoming, and can-do attitude with patients and team members
- Experience working in a high-volume / high-intensity customer service industry
- Ability to identify and manage multiple prioritize at once
- Detail-oriented and collaborator
- Computer proficiency
Responsibilities:
- Provide exceptional patient care in accordance with this position
- Greet patients with a smile in a professional and engaging manner upon arrival, check them in and obtain insurance information and any other necessary data
- Schedule appointments as needed in accordance with provider schedule
- Scan, update, and file medical records
- Inform necessary office personnel including patient manager / MD of patient arrival, wait times, patient flow, and communicate with patients accordingly
- Perform registration procedures (check-in process) including but not limited to entering/correcting/updating patient demographics by collecting detailed patient information including personal and financial information and updating the account in the system in a timely and accurate manner
- Process medical insurance information, verify patient eligibility, and address any patient questions about insurance (consult billing department as appropriate)
- Perform insurance authorizations as needed for all services as needed
- Perform check-out as needed and update the patient’s chart with charges and collection of all out-of-pocket expenses
- Provide patients with guidance regarding treatment costs and payment options
- Schedule follow-up appointments as needed
- Answer phone calls in a prompt and polite manner
- Direct calls to appropriate office members as needed
- Respond to any voicemail messages as needed
- Verify patient insurance information
- Assist patients with completion of paperwork when necessary
- Schedule appointments as needed in accordance with provide schedule, this includes all services provided within the practice as well as Mohs and leg vein procedures
- Provide coverage for each area as needed for planned/unplanned PTO
- Knowledge and adherence for financial and administrative policies and procedures
- Follow office rules and regulations when it comes to visiting pharmaceutical representatives
- Maintain a safe, secure, and healthy workplace environment by following standards and procedures
- Comply with legal regulation
- Provide outstanding customer service to every patient
- Maintain a professional and courteous demeanor
- Assist other practice team members as needed
- Attend all in-house training and continued education opportunities
- Perform other duties as assigned by management team and/or physicians as needed