Healthcare Case Manager
~$50-60k (paid hourly)
Location: Queens, NYC
FLSA: Non-Exempt
Position Summary:
The Healthcare Case Manager ensures quality, cost-effective care for patients by providing case management services to children, families, and adults. This role coordinates care with patients’ support systems and a multidisciplinary care team to ensure services meet individual patient needs.
Responsibilities:
Client Services and Direct Care
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Conduct intake, comprehensive assessments/reassessments, and develop individualized care plans.
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Coordinate with a multidisciplinary care team and patient support networks to monitor progress and promote positive health outcomes.
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Build trusting relationships with patients and families and manage emotional distress during crisis situations.
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Provide clinic-based health education alongside regular care visits.
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Obtain prior authorization for pharmacy or medical services as needed.
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Represent services to recruit patients from underserved populations.
Collaboration and Services
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Work collaboratively with patients, families, and external service providers to ensure proper care and follow-up.
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Identify and link patients to additional services (e.g., specialty care, entitlements, mental health, substance use treatment, community follow-up, assistance programs).
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Respond promptly to inquiries via phone, email, or referrals.
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Participate in continuous quality improvement (CQI) initiatives and internal/external trainings.
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Communicate about missed or rescheduled appointments and any special assistance needs (e.g., interpreter, transportation) to ensure continuity of care.
Compliance
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Maintain accurate, organized, and timely patient records and reports.
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Ensure all documentation meets regulatory and internal requirements.
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Adhere to policies and procedures, including local, state, and federal requirements.
Qualifications
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Bachelor’s degree in health, nursing, mental health, child and family studies, public health, or related human services field with 2 years of relevant experience (or bachelor’s in non-related field with 4 years relevant experience).
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Experience with target populations preferred (children/families, serious mental illness, developmental disabilities, substance use disorders, LGBTQ+, HIV/AIDS, chronic hepatitis, immigrants, and/or underserved communities).
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UAS-NY certification required within 1 month of hire.
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Fluency in Spanish or an Asian language preferred.
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Excellent written and verbal communication skills in English.
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Ability to work collaboratively and independently.
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Proficiency in software applications (e.g., Outlook, Word, Excel, PowerPoint, EMR systems).
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Strong customer service skills and ability to resolve patient/provider concerns.
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Flexibility to work some evenings and weekends.
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Ability to multitask and manage multiple projects in a high-stress environment.