First couple of week in office then after hybrid 2-3 days in office.
Description:
Provide outstanding customer service by serving as the point of contact for intermediate level through in person, phone, or email at the HR Service Center. Responsible for assisting new hires, including faculty, staff, and student workers, in onboarding business processes, and ensuring the associated HR data is complete, accurate, and compliant.
Supporting actions:
Provide information about and assistance with: HR policies and procedures, benefits, payroll, and Workday self-service assistance.
Evaluate and resolve simple to complex issues, using relatively thorough knowledge of functional areas’ policies and procedures, systems, and internal processes. With the goal being to answer the question or resolve the issue at the first initial contact.
Escalate high-level inquiries and issues by engaging with, and assisting, the appropriate functional area specialists.
Maintain working knowledge of payroll processing and schedules. Including payroll processes related to non-US citizens.
Ensure the onboarding process in Workday is completed and correct for all new hires
Review, and approve as needed, all Workday business processes related to onboarding and HR core data.
Ensure employee worker records are complete and accurate, and employment processes are effectively launched and tracked.
Adhere to the federal Form I-9 regulations and processes.
Job Requirements:
| Type of experience needed? | Federal Form I-9 knowledge. Experience directly related to HR customer service preferred. |
| Number of years of experience needed? | Minimum of two years of related experience in a fast-paced environment, directly related to HR customer service preferred |