ROLE: IT Support Specialist
TYPE: 6 month contract with possibility to go full time
LOCATION: In Office 5 days a week
The IT Support Specialist will be responsible for providing general IT support to ensure all employees have the technology they need to complete their work. This position is a full-time, Monday through Friday, 8am to 4pm, reporting to the Chief Administrative Officer.
Responsibilities (include but not limited to):
- Support general IT needs of school and agency including but not limited to providing technical support and troubleshooting computer problems;
- Install company software and hardware as needed;
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals;
- Analyze and assess customer service requests and provide prompt technical solutions;
- Provide IT training throughout the agency as requested;
- Provide back up support and technical assistance for IT manager;
- Contact and effectively communicate with users by telephone, electronic communications, or in person; and
- Provide technical support for customers assigned to remote locations as required.
Qualifications:
- Associate’s degree or higher is preferred;
- 1 – 3 years’ experience working in IT support is preferred;
- Customer service/helpdesk experience is preferred;
- Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment;
- Working knowledge of relevant operating systems, software and programming including but not limited to:
- Windows Active Directory/Group Policy Management
- Google Management
- MacOS/iPad configuration and management
- Basic understanding of networking concepts (DHCP, DNS, etc); and
- Bilingual language ability in English/Spanish is highly preferred.
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