Role: Medical Call Center Rep 19/hr
Payrate: $18-$19/hr
Location: North Andover, MA
Job Summary:
Our client is well known medical clinic center looking for a full time Medical Call Center Representative.
Schedule is Monday-Friday, 8:30am-5pm.
Roles and Responsibilities:
- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Rooming patients/ helping with patient flow/patient logistics
- Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail. This will mostly involve telephone contact.
- Schedule appointments, verify insurance information, and provide information about services.
- Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology.
- Collecting patient information and providing it to relevant medical leads
- Other admin/operation tasks as needed
Desired skills/qualifications:
- Understanding of medical terminology
- Minimum 2-6 months of medical admin/ medical call center experience
- Bilingual skills (Spanish) strongly preferred, but not required
- Strong customer service experience
- Experience with Athena medical record required
- Medical call center/medical office experience required
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