Medical Practice Assistant
Temp w/ potential perm (if req): at least 3-4 months
Hours: 3-4 days/week, about 32 hours
- Monday – Wednesday 8:00am-5:30pm
- Also considering Thurs 8:30am-5:00pm
Location: Braintree, MA
Pay: $24 – $27/hour
Job Description:
- This is a dual role. It includes all front end functions scheduling, check in/out, referrals, Prior Authorizations as well as full MA Patient rooming, procedure assist, clinical labs
- They are looking for a potential temp to perm
- They are looking for someone with enough experience to be independent
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
- Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
- Assume primary responsibility for scheduling patient appointments
- Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
- Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
- Verify patient’s identity using 2 identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
- Maximize EPIC application features by accessing all available scheduling data and resources. Use in a manner that supports optimal access, appropriate appointment arrangements, and thorough documentation of relevant requirements. Obtain all necessary information to ensure patient is scheduled with the most appropriate physician.
- Coordinate and schedule all appointments with interpreter services as necessary.
- Cancel and reschedule appointments as requested.
- Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
- Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient’s appointment record in EPIC.
- Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
- Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
- Send new patient communications and related materials to patients in advance of scheduled appointment.
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