Pay: $21-24/hour depending on experience
Schedule: Monday through Friday 9AM – 5PM
Requirements:
- 1+ years of experience as Medical Receptionist / Medical Administrative Assistant
- High school diploma or equivalent
- Bilingual: English, Spanish preferred but not required
- Must be able to commute between Morristown, New Brunswick, and Summit offices
Responsibilities:
- Welcome and greet patient, clients, visitors to the department in a manner that is helpful and friendly
- Determine purpose of visit and direct patients, clients, visitors to appropriate person or department
- Assist patients in completing all necessary forms and documentation including medical insurance
- Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette (heavy call volume)
- Receive and convey messages in writing, verbally, and electronically, as well as transfer calls as needed
- When scheduling appointments, carefully screen patients for new address, new patient visit, or update registration and inform patients of adequate information that must be presented at time of visit
- Schedule hospital admissions, tests, scans, and outside appointments for patients
- Check patients in/out for their office appointments
- Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
- Obtain external medical reports as required by medical professionals
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients
- Practice confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements
- Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
- Inform patients of any existing balances noted in computer and request patient be prepared for any payment due at time of visit
- Call patients daily to confirm upcoming appointments
- Verify method of payment for service (Medicaid, Medicare, private insurance, private payee) and collect data and/or payment as appropriate
- Collect co-pays and payments
- Fax, scan, and file documents
- Prepare documents for mail-out
- Open, stamp appropriately, and distribute incoming mail
- Exercise problem-solving and conflict resolution skills when handling patient complaints, refers patient complaints to appropriate designated personnel as needed
- Maintain stock office supplies
- Performs other duties as needed