Hiring for a Medical Receptionist for a clinic in Danvers, MA.
Specialty: Behavioral Services
Pay: $22-$24/hr (based on experience)
Schedule: Monday thru Friday 30H/week 7a-3:30p (one day off a week)
Requirements:
- High school diploma or general education degree (GED) required
- Minimum of 1 year recent Medical Reception experience
- Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation.
- Manages difficult or emotional client situations; responds promptly to client needs. Focuses on solving conflict, not blaming; maintains confidentiality.
Responsibilities:
- The Receptionist is responsible for creating a positive first impression, providing administrative support, and ensuring smooth office operations.
- This includes but is not limited to greeting guests, answering phones, managing mail, and maintaining the reception area.
- Answers switchboard with standard greeting and identification of the organization, directs/transfer calls/voicemails to proper extensions and takes messages as required.
- Answers and uses TTY equipment as needed.
- Greets clients, along with visitors, and notifies appropriate staff of their arrival.
- Process Notice of Admissions and complete disenrollments of clients from treatment.
- Notifies the Manager/Charge Nurse on duty when there is a problem developing in the milieu/waiting area.
- Responsible for handling clients’ drop offs from friends and family members following proper procedure.
- Inform provider/s of medication deliveries that require immediately attention in a timely manner.
- Assist with general direct care duties as needed.
- Performs typing and other clerical tasks as required.
- Coordinate with Staff/Provider to schedule appointments and conduct follow-up calls as needed or as requested by staff/Provider.
- Maintain and Log Medical Records and coordinate with providers for documentation and signatures as needed. Coordinate with staff for the movement of records to storage.
- Complete as needed, records logs in EMR regarding incidents that occur while patient is in the Lobby or directly involved Receptionist.
- Additional related duties as assigned.