Medical Secretary

Published June 5th, 2024

Pay: $24- $27/hour DOE
Schedule: Monday – Friday, combo of 7:30am-4:00pm and 9:00am-5:00pm

Job Description:
The Medical Secretary in this busy practice is responsible for all administrative office support for the practice and creates a positive experience for patients and visitors.

  • The medical secretary is responsible for greeting and assisting patients, other guests and vendors.
  • Maintains a professional attitude and provides for a positive and welcoming environment.
  • The secretary is responsible for checking in and checking out patients using the EMR systems, verifying demographics, updating patient profile, collection of co-payments or any outstanding balances.
  • Scheduling follow up appointments and/or specialty appointments.
  • The secretary will verify insurance eligibility prior to appointments and is responsible for checking for/requesting referrals as well as confirming appointments.
  • Responsible to follow up with no shows, and communicate any billing issues prior to appointments.
  • Answers all incoming phone calls, schedules appointments and addresses messages in the phone bucket.
  • Obtains prior authorizations for provider visits, diagnostic procedures and tests.
  • Maintain and ensure HIPAA compliance with patient medical records and personal health information including updating patient profile.
  • Order office supplies and maintain appropriate level of supplies. Assist in the care and maintenance of equipment.


  • High School Diploma or equivalent.
  • Further education or training in business administration or healthcare related course of study or comparable education desired.
  • Health care experience desired, preferably in a physician’s office. Knowledge of medical terminology helpful.
  • Excellent computer skills needed. Experience with EMR software desired.
  • Excellent interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers.
  • Ability to prioritize work and complete tasks in a timely manner.
  • Ability to multitask and work independently and accurately with excellent follow-through.
  • Must be highly motivated and dependable.
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