Medical Secretary
Location:
Middleton, MA
Hours:
• M-F 8-5
• Temp to hire
Job Requirements:
- Collect necessary patient signatures on required documents ahead of their appointment
- Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
- Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate
- Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
- Track patient medical records for all alerts including quality measures and communicate to provider as appropriate
- Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
- Schedule appointments in accordance with office scheduling policies using our EMR, Athena
- Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
- Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
- Understand and maintain HIPAA regulations and patient privacy protocols
- Other duties as assigned by managers and leads
Pay Rate:
• $23/hour
. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #Indeed