Patient Access Specialist @ Family Medicine/Primary Care Practice
Type: Temp-to-perm
Submittal: Write-up, resume
Interview: In-person with Anastasia (Practice Manager)
Interview Prep:
- Come prepared to talk in detail about past experiences
- Manager will ask situational questions (i.e. How would you check someone’s insurance availability?)
- Manager will ask about work history and reasons for leaving previous roles – it is important not to overshare and to keep things neutral (i.e. Left due to absence of leadership, felt it wasn’t a place I could thrive, etc.)
Onboarding: CORI, covid (no boost)
Screening Questions:
- Are you familiar with checking patients in and out?
- Are you familiar with checking insurance eligibility?
- Are you familiar with health insurances and how HMOs and PPOs work?
- Are you familiar with deductibles and charges on someone’s account?
- Are you familiar with insurance referrals?
- Are you familiar with scheduling appointments?
Location: 24 Lyman Street, Westborough, MA 01581
Temp Pay: $24-26/hour
Perm Pay: Around $26/hour, depending on experience
Schedule: Monday through Friday, 8-hour shifts between 8:30AM – 5:00PM
Overtime available – practice is open until 8:00PM on Tuesday, Wednesday, Thursday OR can work 12PM-8PM
Requirements:
- 2+ years of Patient Access experience
- Must have high-level experience with insurance and billing
- Must have high-level phone skills – confident, professional, and accurate on the phone
- Excellent oral and written communication skills
- EMR experience is required – practice utilizes E-MDs
- Proficiency in MS Office
Responsibilities:
- Greeting patients
- Checking patients in and out
- Enter patient information into data bases and maintain accurate records – change out any new phone numbers, addresses, emails, etc.
- Relay information to relevant staff members
- Inform patients and their caregivers of office procedures, policies, and protocols
- Handle insurance and billing tasks
- Provide patients with billing and payment information – explain to patients why they have certain bills and how their deductible works
- Handle patient questions and concerns
- Perform general administrative tasks
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