Patient Administrative Associate

Published March 21st, 2024

Patient Administrative Associate 
North Haven, CT 


  • $18-22/hr 
  • Temporary for 16 weeks 
  • Monday – Friday 8am – 4:30pm 
    • Answering phone calls, scheduling appointments, working with referral process, greeting patients, etc
  • COVID vaccinated + 1 booster 
  • Flu shot if starting before April 
  • Interview ASAP (usually zoom first then onsite) 

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.


  • Maintain appointment schedule template (alterations, deletions, additions).
  • Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
  • Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
  • When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
  • Maintain electronic medical records and/or paper medical charts in accordance with policies and procedures.
  • Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
  • Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with policy and procedures.
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