3 Month Temp role $23hr Mon Wed Fri 9-5pm Tue and Thurs 10-6pm
Schedule: Monday through Friday. Monday, Wednesday and Friday will be 9:00 AM – 5:00 PM. Tuesday and Thursday will be 10:00 AM – 6:00 PM.
Primary Duties and Responsibilities:
- Provide excellent customer service to all patients, families, and caregivers
- Professionally greet patients and visitors as they arrive at the practice
- Check-in patients for their appointments, while confirming and updating demographic and insurance information as necessary
- Perform insurance eligibility and collect all patient co-payments and outstanding balances
- Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification
- Collect necessary patient signatures on required documents ahead of their appointment
- Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
- Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate
- Process patient requests, including forms, referrals, and prescriptions, and redirect them to clinical staff as necessary
- Track patient medical records for all alerts including quality measures and communicate to the provider as appropriate
- Monitor provider schedules for tardiness or no-shows, communicate with clinical staff and patients appropriately, and follow Patient Late Arrival and No Show policies.
- Schedule appointments in accordance with office scheduling policies using our EMR, Athena
- Review patient encounters to determine the next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
- Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
- Understand and maintain HIPAA regulations and patient privacy protocols
- Other duties as assigned by managers and leads
Minimum Requirements:
- High School diploma or equivalent
- 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
Key Competencies and Skills:
- Strong interpersonal, time management, and organizational skills
- Outstanding customer service skills, positive attitude, and professional appearance
- Knowledge of medical terminology, procedures, diagnoses, and health insurance
- Efficient problem solver
- Adaptable, flexible, and reliable
- Ability to multitask in a fast-paced office environment and work either independently or as part of a team
- Excellent verbal and written communication skills
- Knowledge of computer and relevant software application