Pay: $17-18/hour
Schedule:
8-hour shift between the following operational hours
Monday through Thursday 7A-8P, Friday 7A-5P
Shifts will be mix of 7A-3:30P and 11:30A-8P
Half-hour for lunch
Position Summary:
The Patient Service Representative provides customer service at the reception area for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via phone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR.
Requirements:
- 1+ year of Medical Administration experience
- EMR experience – practice uses eClinicalWorks
- High school diploma or equivalent
Responsibilities:
- Accurately register new patients in the EMR system, eClinicalWorks, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
- Promptly and courteously, greet arriving patients and guests.
- Promptly check patient in, including but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
- Process payments received via mail, phone, or in-person.
- Schedule future appointments as needed, at both checkout window and telephone.
- Refer patients to Patient Accounts Office if financial plans are necessary.
- Scans all completed patient paperwork into patient EMR in a timely manner.
- Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
- The ability to communicate effectively with patients and staff from all departments.
- Attend regular staff meetings, trainings, and other meetings as requested.
- Maintain a safe, clean, and orderly work area at the front desk and waiting room.
- Schedule interpreters (internal or external) for patient appointments.
- Reschedule patient appointments when providers call in sick or schedule time off.
- Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
- Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment.
- Balance cash receipts at the end of shift and prepare appropriate reports.
- Make sure the building is unlocked in the morning and locked at night with the alarm set by the last employee to leave the building.
- Adheres to all organizational policies and procedures.
- Communicate effectively with patients and co-workers in other de.
- Participate in organizational efforts to provide the highest quality patient care.
- Any other reasonable requests from management.
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