Hiring for a Medical Call Center Representative for a healthcare facility in North Andover, MA.
Experience/Skills:
- 3 – 6 months medical admin/ medical office experience/medical call center.
- Insurance referral experience preferred but not required.
- This is not typically a front-facing role – experience in a back office setting is good – answering calls, scheduling patients, doing insurance verification, working with medical records, etc.
- Will be required to help with some other office tasks as needed – including front desk, check in/ check out, etc.
Pay: $19/hr
Schedule: M-F 8:30am- 5pm
Tasks:
- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail.
- Schedule appointments, verify insurance information, and provide information about services.
- Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology
- Collecting patient information and providing it to relevant medical leads
- Other admin/operation tasks as needed
- Will be required to help with some other office tasks as needed – including front desk, check in/ check out, patient translation ( if bilingual) and/or other operation/admin tasks.
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