Patient Specialist – Nephrology
Need someone ASAP – would like to avoid someone who needs to give a 2-week notice.
Type: Temp-to-perm
Submittal: Write-up, resume
Interview: In Person
Location: Richmond, VA 23225 (May need to float to all offices to cover any vacancies)
Pay: $19/hour
Schedule: Monday through Friday 8:30AM – 54:30PM
Requirements:
- 2+ years of Outpatient Front Desk experience (Internal Medicine)
- Experience in any EMR system (EPIC experience a plus, but will train)
- Proficient in Microsoft Office Suite
- Knowledge of using EFax and Traditional Fax Machine
- Experience using postage machine
- High school diploma
- Ability to walk, sit, and stand when patients are in the office, as part of an active work environment.
- Handle prolonged periods of sitting, standing, pushing, pulling, and lifting objects that are thirty pounds or less when patients are not in the office.
- Must be able to work on screens for long periods of time on a computer, iPad, or other electronic device.
- Manual dexterity required for typing or using iPads and other electronic devices in the office such as fax machines and phones.
- Managing occasional stress related to workload and position demands.
Job Duties:
- Greeting all customers (patients) and their caregivers during in-office appointments with a professional and positive demeanor.
- Communicating with the Medical Assistant team to manage the patient check-in and check-out process, ensuring a seamless experience for patients and providers, including managing patient wait time in the waiting area.
- Registering new patients in the Benchmark practice management system with demographic and insurance information.
- Managing the check-out process for patients, including scheduling a follow-up visit with the appropriate appointment type, provider, and details for each patient, including an after-visit summary.
- Managing the busy phone system, Nextiva, during business hours, including checking messages and providing on-time communication to providers regarding patient requests.
- Collecting patient co-pays and record payments in the Benchmark practice management system and providing weekly summaries to the Billing Department.
- Managing annual updates for patients, including completion of HIPAA forms, privacy practices, financial agreements, and emergency contact information.
- Completing requests for medical records from insurance companies and other physician practices in a timely manner.
- Mailing new patient packages and other required communications to patients.
Skills:
- Exemplary written and verbal communication skills, including appropriate spelling, proper punctuation, and grammar
- Professional demeanor and ability to communicate positively and patiently
- Ability to excel in a high-paced office environment
- High attention to detail and strong organizational skills
- Excellent time management and punctuality
- Ability to prioritize work duties, giving highest priority to in-office patients present and urgent patients who need to interact with their provider
- Excellent relationship-building skills for patient, referring provider and co-worker relationships
- Exemplify a can-do attitude, commitment to excellence and willingness to help others
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