Gardner, MA
$24/hr
M-F 8:30-5PM
Position Summary:
Responsible for daily operational and electronic bank services while ensuring that all work is processed within the appropriate timeframes and according to regulations and policies.
Essential Functions and Responsibilities:
- Perform back-end processing of wire transfers, including verification, posting, exception handling, and compliance with regulatory requirements.
- Manage and review online account opening requests, ensuring proper documentation, identity verification, and timely onboarding of new accounts.
- Initiate and process ACH origination files, monitor for exceptions, and ensure compliance with NACHA rules and internal policies.
- Participate in fraud prevention activities, including transaction monitoring, identifying suspicious activity, and assisting with investigations and reporting.
- Handle internal and external member calls; troubleshoot accounts and electronic banking service inquiries
- Provide assistance for and perform activities to maintain Online Banking/Mobile Banking; Bill Payment; Remote Deposit Capture; Online Account Opening; ODP; debit questions; disputes and account corrections
- Process ACH and Check in-clearing ; electronic payments; address/return mail and verification; IRAs
- Complete levies/research/subpoenas/deposit verifications
- Other duties as assigned
Additional Responsibilities:
- Models and promotes the behaviors of the Credit Union’s core values, actively works to enhance the member and employee experience throughout the Credit Union
- Participates in the Credit Union’s Community/Civic Engagement Program which requires participation in at least one community event each calendar year.
- Act as a role model for staff by completing tasks in a timely and accurate manner. Demonstrates a commitment to learning by cross training on other functions as required.
- Participates, completes and attends mandatory training and/or online assignment for regulatory compliance.
- Adheres and complies with Credit Union and regulatory agencies (i.e. NCUA, State, Federal) policies and procedures.
Knowledge and Skills:
High School Diploma
1+ years related work experience
Strong customer service skills
Strong verbal and written communication skills
Detail oriented and the ability to work independently
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