Practice Assistant

Published March 19th, 2024

Practice Assistant
Hours: Monday-Friday between the hours of 7:30am and 5pm 
Location: Boston, MA
Pay: $24-$26/hour
Job Description:

  • Responsible for the day-to-day patient and customer interactions within practice
  • Main frontline contact and will interact with customers in person, by telephone and/or electronically.
  • Assume primary responsibility for scheduling patient appointments
  • Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
  • Maximize EPIC application features by accessing all available scheduling data and resources. Obtain all necessary information to ensure patient is scheduled with the most appropriate physician.
  • Cancel and reschedule appointments as requested. 
  • Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls.
  • Ensure appropriate new patient and referring physician communications are done per Dermatology and practice.
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