Practice Assistant

Published April 25th, 2024

Hours: M-F between the hours of 7:15am and 5:30pm (only 40 HPW but need to be flexible within these hours) 
Salary: $25-27/hr
Location: Boston, MA

Full Description:

  • Responsible for the day-to-day patient and customer interactions within practices
  • Scheduling patient appointments 
  • Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
  • Verify patient’s identity using 2 identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
  • Maximize EPIC application features by accessing all available scheduling data and resources. 
  • Cancel and reschedule appointments as requested.
  • Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient’s appointment record in EPIC.
  • Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
  • Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
  • Ensure appropriate new patient and referring physician communications are done per practice. Send new patient communications and related materials to patients in advance of scheduled appointment.
  • Process and monitor appointment requests via external and/or patient-directed applications (i.e. Fast Pass, Direct Scheduling, ZocDoc, etc.) 
  • Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party.
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