Hours: M-F between the hours of 7:15am and 5:30pm (only 40 HPW but need to be flexible within these hours)
Salary: $25-27/hr
Location: Boston, MA
Full Description:
- Responsible for the day-to-day patient and customer interactions within practices
- Scheduling patient appointments
- Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
- Verify patient’s identity using 2 identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
- Maximize EPIC application features by accessing all available scheduling data and resources.
- Cancel and reschedule appointments as requested.
- Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient’s appointment record in EPIC.
- Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
- Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
- Ensure appropriate new patient and referring physician communications are done per practice. Send new patient communications and related materials to patients in advance of scheduled appointment.
- Process and monitor appointment requests via external and/or patient-directed applications (i.e. Fast Pass, Direct Scheduling, ZocDoc, etc.)
- Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party.