Practice Assistant

Temp w/ potential perm (if req): at least 3-4 months
Hours: 8:30am-5:00pm, Monday-Friday
Location: Boston, MA
Pay: $24 – $27/hour

Job Description:

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
Act as a super user for scheduling, registration, and billing systems.
May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate.
Assist with training and orienting staff as needed.
Provide cross coverage as needed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The main frontline contact and will interact with customers in person, by telephone and/or electronically.
The position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Assume primary responsibility for scheduling patient appointments
Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
Verify patient’s identity using 2 identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
Maximize EPIC application features by accessing all available scheduling data and resources.
If next available appointment exceeds a reasonable timeframe (as established by practice), offer to investigate other scheduling opportunities. Work with other practice staff, physicians and practice management to determine other options that could provide patient with an earlier appointment. Follow-up with the patient or referring physician’s office as appropriate.
Coordinate and schedule all appointments with interpreter services as necessary.
Cancel and reschedule appointments as requested.
Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
Coordinates physician cancellation (reschedule) lists as required.
Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls
Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
Send new patient communications and related materials to patients in advance of scheduled appointment.
Process and monitor appointment requests via e-Referral appointment requests
Process and monitor appointment requests via external and/or patient-directed applications
Answer incoming telephone lines in a timely and professional manner
Respond to telephone messages within established timeframes.

Practice Assistant

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