Practice Assistant
Temp – Hire
Location: Boston, MA
Hours: Monday – Friday, 8:30am-5:00pm
Pay: $24 – $26 / hr
Job Description:
- Receives and directs all incoming calls, Triage calls to the appropriate individual/area. Take messages utilizing appropriate method of communication.
- Receives and greets all patients, visitors and staff with positive interpersonal skills, being polite, friendly and courteous at all times.
- Checks patients out from their appointment, scheduling and arranging additional studies as needed, directing patients where to go for labwork/etc.
- Utilize all aspects of the patient scheduling system including booking appointments with appropriate providers within scheduled timeframe, ensuring accurate and complete information is entered.
Qualifications
- High school diploma or GED required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
Skills/ Abilities/ Competencies Required
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
- Understanding of the appropriate use and importance of related forms.
- Basic understanding and use of medical terminology.
- Basic comprehension of insurance types and referral process.
- Basic comprehension of registration and fiscal information.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Job Specific Skills/ Abilities/ Competencies Required
- Must have the ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work, research, and patient care.
- Must have excellent communication skills .
- Must have a positive outlook and demonstrate sound judgment.