Hiring for a Practice Assistant/Call Center Rep for a health clinic in Mattapan, MA.

MUST have:

Schedule: M-F 8am-5pm
Pay: $25/hr

Summary:

The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior to a visit – this not a patient facing role and is all phone in call center.
The Practice Assistant – Call Center is responsible for ensuring positive patient experiences through the delivery of exceptional customer service, and courteous interactions.
The Practice Assistant – Call Center works closely with all care team members and is responsible for performance of a variety of office functions, including answering incoming phone calls, verification of demographic and insurance information, scheduling appointments, greeting patients and family members, and collecting copayments.
May float to other departments/sites to meet the needs of the business.

Responsibilities:

Greet patients and a friendly, professional, and attentive manner.
Register patients within the practice management system, ensuring all demographic, insurance and billing information are correct. Crucial data fields include, but are not limited to:
Verification that PCP listed on insurance coverage is a Mattapan CHC provider
Insurance ID
Patient name, address, date of birth, and telephone number
Guarantor/Insurance subscriber demographics
Assure the highest quality standards for all written and verbal communication with co-workers and manager.
Verify department’s two patient identifiers to satisfy HIPAA compliance.
Book appointments in accordance with the health center’s appointment types,
processes and guidelines.
Maintain knowledge of insurance plans and requirements to ensure all necessary front-line information is collected to ensure payment of visit claim and manage billing work queues
Perform insurance verification through practice management system, or other verification and carrier databases as directed by Manager of Patient Financial Services or Team Lead
Willingly learns new skills, procedures, protocols as they are introduced
Attends training and master new software programs.

Requirements:

High school diploma or equivalent required, with at least two years of equivalent work experience in a health care setting. Strong knowledge of health insurance coverage is a plus.
Working knowledge of computer systems, especially EPIC System.
Strong oral and written communication skills are essential. Ability to communicate effectively in English required.
Fluency in Haitian Creole required.
Epic experience required
Recent patient access experience required
Excellent record of attendance, punctuality and flexibility required.

Practice Assistant