PrEP and PEP Program Manager – Community Health Center (Manhattan Location)
*perm
Our mission is to improve the health of our community and to increase access to comprehensive primary care, preventive health services, mental health, and supportive services. We are committed to excellence and to providing culturally competent services that enhance the quality of life. We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community and individuals living with and affected by HIV/AIDS.
Pay: $58,500 – $75,337 DOE – see qualifications below
Schedule: Monday to Friday, 9-5:30
- 30 minute unpaid lunch break
Qualifications:
- Advanced degree in related field (i.e. health, nursing, mental health, or public health) with 3 years of full-time experience in related field required. Bachelor in related field with 5 years of full-time experience in related field may be considered.
- Two (2) years of supervisory experience to paid staff preferred.
- Experience working with target populations strongly preferred: individuals with Serious Mental Illness, substance use disorders (SUDs), immigrants, LGBT and/or high risk of or living with HIV/AIDS.
- UAS-NY certification required within 1 month of hire.
- Appreciation of and commitment to center’s mission and values.
- Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).
- Ability to work effectively in both a collaborative as well as individual setting.
- Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing the center.
- Excellent customer service skills to assist in resolving any issues.
- Strong verbal and written communication skills – for both internal and external communications.
The major duties of the position include, but are not limited to:
People management –
- Provide day-to-day management of the PrEP and PEP Navigation program
- Work with the Assistant Director to develop and implement the PrEP and PEP operating policies and activities as required
- Assist the Assistant Director by monitoring program deliverable
- Recruit and train the program staff including supervision and performance review.
- Responsible for ensuring the program operates within services quota established; adapt strategies in changing environment to meet target goal.
Direct care –
- Ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the medical case management, including troubleshoot any crisis with clients, grievance, complaint, etc. with patients and/or care team.
- Assign case coverage and/or provide coverage to the program staff as needed
Project Management –
- Monitor and ensure staff maintain accurate patients and program related records on the services and activities such as enrollment, care plans, patient’s interactions in funder assigned and agency required designated database to meet reporting and documentation requirements
- Collects, prepares, and reports of services and activities completed in a timely manner to internal and external entities, as required
- Monitor PrEP and PEP Navigation program progress by tracking performance milestones, resolving problems as they arise and coordinating status update meeting with appropriate staff
- Monitor team’s performance and ensure meeting the service goals and quota set by the Department of Social Services
- Ensure the program staff follows policy and procedure as required
- Work with the staff to ensure the program patients meets the program requirements
- Participates internal and external meetings as assigned
Quality Assurance & Quality Improvement –
- Perform quality assurance and quality improvement activities.
- Participate/collaborate with internal and external entities on quality improvement activities.
Collaboration & Outreach –
- Respond to any inquiry from external entities such as Department of Health, AIDS Institute, MCO, or other service providers on non-contractual related inquiries.
- Provide information and facilitate referral to services available at the Agency, as needed.
- Collaborate with internal and external entities in fostering effective partnership.
- Represent the agency at various venues to promote agency services.
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