Program Representative
Worcester, MA
Pay: $24–$25/hr
Schedule: Monday–Friday, 8 AM–5 PM
Bilingual (English/Spanish) Preferred, Not Required

Job Overview:
We are looking for a detail-oriented Program Representative to support clients in federal and state rental assistance programs. This role includes managing a caseload, completing annual reviews, verifying eligibility, and communicating regularly with participants and landlords. Strong organization and customer service skills are essential.

Responsibilities:

Complete annual re-certifications for clients to ensure continued housing assistance
Schedule and conduct client meetings; verify income, assets, and household information
Calculate rent and subsidy amounts and enter accurate data into required software
Conduct orientations for new program participants
Process changes such as income updates, moves, and rent increases
Communicate with clients, landlords, and partner agencies
Maintain organized files, documentation, and reports
Review program compliance and report issues when needed
Stay up to date with training and program requirements
Perform other administrative duties as assigned

Requirements:

2+ years of experience in housing, social services, or related work
Strong computer skills, including Microsoft Office
Excellent communication, organization, and attention to detail
Ability to work independently and as part of a team
Reliable transportation
Must complete required HUD/DHCD training within one year
Bilingual English/Spanish a plus but not required

Program Representative

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