KEYS GREET VISITORS UNDERSTAND THEIR NEEDS HANDLE PAPERWORK HANDLE PHONES DIRECT TO THE APPROPRIATE RESOURCE GOOD CUSTOMER SERVICE BILINGUAL – SPANISH OR PORTUGUESE
PRIMARY RESPONSIBILITIES
Act as initial point of contact, assess the services needed of every person coming into the building, and connect each person to the appropriate department.
Provide excellent customer service to clients that are requesting assistance in person.
Collect paperwork from clients for various programs and assure they are delivered within the same day.
Assist clients with relaying emergency situations to the applicable department.
De-escalate conflicts that may arise.
Oversee reception and the designated waiting area to ensure all visitors’ needs are met in a timely manner.
Provide direction and guidance to all visitors on policies and protocols specific to building visitors.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Interact with all visitors in a professional, compassionate, trauma-informed approach.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
KNOWLEDGE AND SKILL REQUIREMENTS
High School Diploma or equivalent
Knowledge of Microsoft Word, Excel, Windows,
3+ years of clerical experience
Basic reading, writing and arithmetic skills
Experience with adhering to confidentiality requirements.
Demonstrate excellent customer service and verbal communication skills
Experience with de-escalation techniques and trauma informed approach `
