Our Aerospace Manufacturing Client is looking to hire a Sales & Customer Service Specialist who’s jobs equals part relationship-builder, problem-solver, and growth-seeker. In this role, you’ll handle key accounts, drive inside sales efforts, and actively pursue new business opportunities—all within the high-precision world of aerospace and defense manufacturing.
You’ll serve as the bridge between customers and our production floor, ensuring quotes are accurate, communication is clear, and expectations are met or exceeded. You’ll also hit the road when needed to grow our client base, attend customer meetings, and seek out new business opportunities in key markets.
This position is located in Agawam, MA and is Full-time onsite.
Responsibilities:
- Act as the primary point of contact for assigned customer accounts, managing quotes, orders, updates, and service needs from start to finish.
- Support inside sales functions—responding to RFQs, preparing detailed quotes, and managing order flow through Salesforce and ERP.
- Proactively pursue outside sales opportunities, identifying and engaging with potential new customers in aerospace, defense, and related sectors.
- Travel occasionally to meet with prospects and existing customers, attend industry events, and promote the companies capabilities.
- Develop deep understanding of customer requirements and coordinate with Engineering, Production, and Quality to ensure successful delivery.
- Identify and grow revenue opportunities within existing accounts and support new client onboarding with professionalism and follow-through.
- Collaborate with the Sales Manager to track leads, maintain accurate sales pipeline data, and support sales strategy execution.
- Maintain up-to-date records in Salesforce for contacts, quotes, visits, activities, and customer communications.
- Support cross-functional collaboration by aligning internal teams with customer priorities, delivery timelines, and technical requirements.
- Address issues or delays promptly and professionally, working with urgency to resolve and recover.
Minimum Qualifications:
- 3+ years of experience in sales, customer service, or account management within a manufacturing, aerospace, or defense environment.
- A solid understanding of both inside sales processes (quoting, order entry, account service) and outside sales techniques (prospecting, relationship-building, closing).
- Excellent written and verbal communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- Familiarity with Salesforce, Microsoft Office, and ERP systems; bonus points for experience with manufacturing CRMs or quoting platforms.
- A knack for identifying business opportunities, building rapport quickly, and translating customer needs into solutions.
- Ability to travel as needed for customer visits, prospecting, or trade events (generally within the Northeast region).
- Strong time management, follow-through, and organizational skills in a fast-paced, highly regulated industry.
- Experience with ITAR compliance, AS9100 standards, or defense/military customer requirements is a plus.
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